Step 1
Ask what matters
Tell the guide where the itch seems worst, what the skin looks like, and whether the dog is comfortable or getting worse.
AI-supported care help
Start with the AI guide, then gather the right details before you walk into care.
This page now leads with a specialized dog-care chat guide, then supports the next step with urgency guidance, mobile photo upload, and the latest symptom-check summary so the handoff feels calmer and more useful for both the owner and the clinic.
Start with AI help
Ask the dog-care guide what details matter before you do anything else.
ScratchCheck Guide is an educational support layer for owners. It does not diagnose disease, replace an exam, or tell you to delay urgent veterinary care.
Why start here
Use the guide first, then gather notes and photos with more confidence.
The AI guide helps owners describe what they are seeing in plain language, notice whether urgency sounds higher, and prepare a cleaner handoff before they feel rushed.
Step 2
Gather proof
Move into notes and photos while the details still feel easy to explain.
Step 3
Carry it forward
Use the handoff summary as the bridge into booking or the clinic conversation.
Urgency ladder
Three urgency tiers keep the advice understandable.
Watch and support
Use when the scratching is recent, mild, and your dog still seems comfortable and settled.
Book within a few days
Use when the skin is changing, the issue keeps returning, or ear discomfort is showing up too.
Move faster today
Use when there is swelling, broken skin, odor, discharge, pain, or a dog who seems distressed.
Prepare the handoff
Add owner notes and photos while everything is still fresh.
Strong handoffs usually come down to a few useful details: where it started, how fast it changed, what your dog is doing now, and what you already tried at home.
A quick note on where the scratching started and when it became worse
Photos of skin or ear changes taken in natural light if possible
Any flea products, shampoos, or supplements already tried at home
A short note on appetite, sleep, and changes in behavior
Latest symptom-check context
No recent symptom-check summary saved yet.
Mobile photo upload
Capture the coat, ear, or skin area directly from your phone.
Photos are most helpful when they show both the affected spot and the dog’s overall posture. A few calm, readable images often help more than one dramatic close-up.
Take one full-body context photo so the vet can see posture and overall coat condition.
Take one clear close-up of the area in natural light without heavy filters or flash glare.
If the issue changes during the day, capture a second photo later so progression is easier to explain.
Avoid touching or stretching sore skin just to get a better image.
After the AI guide
Turn the chat and your notes into a handoff that is easier to share.
Once the guide has helped you organize the situation, this final step keeps the summary readable and ready to copy into the next booking or clinic conversation.
Booking-ready output
This summary should feel ready to paste into the next booking step, not like a rough internal draft the owner has to translate again.
Launch-ready handoff
What to carry forward
Keep the likely pattern, owner notes, and photo context together so you do not have to retell everything from memory.
Why it helps
A clean summary reduces repetition and helps the next conversation start with the right details already in view.
Ready-to-share package
A cleaner handoff helps the owner feel less scattered.
This summary is the bridge between the customer-facing journey and the clinical conversation. It keeps the owner from having to remember everything under pressure.
Current handoff summary
ScratchCheck Vet Booking Summary No recent symptom-check summary saved yet. Owner notes: No owner notes added yet. Uploaded photos: - No uploaded photos ready yet. Requested goal: support a faster, clearer booking conversation for an itchy dog.
What is now included
The package now carries the latest symptom-check pattern, adaptive quiz answers, owner notes, and uploaded image references so a clinic conversation can start with more context.
Next action
Once this summary looks right, carry it directly into the booking path or continue the care conversation with less repetition and less missed context.